Contact Paper Treats

Frequently asked questions

Orders are generally processed in *2-3 business days (excludes weekends and holidays). Timeframe may take longer depending on volume of orders received; especially during peak holiday season and shop updates. Paper Treats is solo owned and owner handles everything from fulfillment, packaging, shipping and package drop-offs to the post office!

Free shipping over $40 or $5.95 flat rate; no minimum. Due to frequent postage rate increases by USPS, shipping rates are subject to change. All orders require tracking to ensure delivery. Please allow up to 48 hours for tracking status to update in the USPS system as it does not always update immediately.

It would be so nice to expand and connect with customers from all over the world, but due to the extremely high international shipping rates set by the U.S. and customs fees; Paper Treats does not ship outside of the U.S.A. Shipping rate quotes in the past have averaged $18-38 depending on country and package weight. If international customer would still like to proceed with an order, please contact shop directly to arrange for payment by invoice.

There are no returns or refunds as all products sold by Paper Treats LLC are direct imports from Japan with costs that cannot be recovered. Exception will certainly be made if there is damage during shipment of if the wrong product was inadvertenttly sent. In this case, kindly provide proof of damage or error with a photo and e-mail to: hello@papertreatshop.com

All written content on this website is of Paper Treats owner (Mai) in my own original thoughts and extensive personal knowledge of Japanese stationery and artists. My content is NOT generated by AI (I have a journalism degree from Syracuse University). All images/photographs on this website are by Paper Treats LLC or directly from independent brands and illustrators with full approval and permission. Nothing is published without written consent; including any photo content submitted by Paper Treats customers and community members.